The user can make a purchase in the online shop Indenna dvigala as a guest or as a registered user. The latter is registered by obtaining a username, which is identical to the user’s e-mail address, and a password as chosen by the user themselves. The username and password of the user are unambiguously determined and linked to the data entered, so that the registered user is no longer required to enter the necessary personal data upon further logins to the online shop of the company Indenna dvigala. Registration is also possible during the purchase process.
If the registered user wishes to change their e-mail address at any time later, they should send a request to ??????. The e-mail address shall be changed on the same or the next working day at the latest, and the user shall be notified by e-mail.
The easiest navigation through the Indenna dvigala online shop is according to the product categories. It is also possible to use the search option throughout the shop. When searching for an item, please type into the search engine type a word that denotes a partial denomination of the wanted item or a word that is used in the description of the desired item.
Please choose a product by clicking “Add to cart”. Check the selected items in the cart by clicking on “My cart” and when you continue or complete the purchase, you will be automatically redirected to the page to choose whether you wish to make the purchase as a “Guest” or as a “Registered user”.
By clicking “Add to cart”, the customer declares:
- being older than 18 years, as required by law,
- not having been deprived of legal capacity.
Before purchasing, customers should enter the required contact information (name and surname / title of the legal entity, address of residence / registered office of the legal entity, phone number, e-mail address), which are needed to confirm and complete the order and the delivery of the product. At least one valid phone number should be provided.
If the message is forwarded successfully, the website displays “The order was placed successfully”. Additionally, the customer is sent an email with the details of the order to the email address entered by them during the order process.
The sales contract is saved electronically on the seller’s server and is accessible to any customer who is a “Registered user” at any time in their user profile. A “Guest” buyer can access the purchase contract by contacting the seller’s contact person at the e-mail address email@example.com or by telephone number 01 542 14 13. It is kept for the period required for the storage of such documents, in accordance with positive legislation and accounting standards.
The purchase contract between the seller and the buyer is concluded in the online shop Indenna dvigala at the moment when the seller sends the buyer the first electronic message on their order status.
After placing the order, the buyer shall receive an e-mail (with the title Confirmation of receipt of the order) with the details of the order and with the notice that the order has been placed and recorded. From that moment on, all prices and other conditions are fixed and apply to both the seller and the buyer. In the above-mentioned e-mail, the buyer shall also be informed about the right to withdraw from the contract (applies only to consumers, i.e. buyers who are natural persons), and the contact point in case of delays in deliveries or complaints.
A registered user on the website of the online shop Indenna dvigala always has access to comprehensive information on the status and content of the contract. The seller shall check the order as well as the availability of the products ordered, upon which the order is confirmed or rejected with a reason. The seller can contact the buyer by telephone to their contact number in order to verify any data or to ensure the accuracy of delivery. When supplying any items that the seller does not have in stock in their own warehouse, the latter is bound to their supplier and the deadlines in which the supplier can deliver the respective product to the seller. The seller shall keep the buyer promptly informed regarding the supply of items. If the delivery period is very long and the buyer does not want to wait, the buyer can let the seller know. The latter shall remove the respective item from the contract and return any funds the buyer has already paid. The buyer chooses whether to have the remaining items of the contract delivered or cancel the entire order. Should the supplier not confirm the availability of the ordered items to the seller no later than by the expiry of one month from the date of the contract, the seller may refuse the order of the buyer by reasoning that the respective product is not available. On the day of the rejection, the order of the buyer expires. The seller assumes no responsibility for any damage caused by long delivery periods or due to non-delivery of items that the seller does not have in stock in their own warehouse.
The seller prepares and dispatches the item or prepares it for collection within the agreed deadline and notifies the buyer by e-mail.
Orders placed are processed every working day, i.e. from Monday to Friday from 7.00 am to 3.00 pm, in the order of orders placed.
A purchase made through the website of the online shop Indenna dvigala is considered a purchase made in accordance with the legislation of the Republic of Slovenia.