Design, manufacture, service and installation of professional industrial cranes

Out-of-court settlement of consumer disputes

In accordance with legal norms, Indenna dvigala d.o.o. does not recognize any provider of out-of-court settlements of consumer disputes as competent for resolving consumer disputes that could be initiated by consumers in accordance with the Act on the out-of-court settlement of consumer disputes.


Indenna dvigala d.o.o. publishes an electronic link on its website in the Republic of Slovenia to the platform for online dispute resolution for consumer disputes. The platform is available to consumers on the following link:


The regulation above stems from the Act on the out-of-court settlement of consumer disputes and the Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.


The trader and the user (buyer) as parties in electronic commerce mutually recognize the validity of electronic messages in court. The General Terms and Conditions and for all disputes between the seller and the user (buyer) are subject to Slovenian substantive and procedural law, while not being subject to the rules of private international law, dictating the use of any other law.


The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and to rights and obligations not regulated by these General Terms and Conditions.